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Shipping Policy

SME Marketplace offers a variety of services to make it easier for sellers to get their one-of-a-kind items into the hands of buyers quickly and securely. This Shipping Policy explains your shipping obligations as a seller.

This policy is a part of our Terms of Service. By opening a webstore, you’re agreeing to this policy and our Terms of Service.

Shipping Your Items

Sellers are responsible for shipping their sold items to buyers. If you’re using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

By selling on SME Marketplace, you agree to:

1. Provide accurate “ships from” address.

2. Specify your shipping costs and processing times in your listings.

3. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 2 days of purchase unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.

4. Comply with all local and international shipping and customs regulations. 

5. Ship to the address listed on the Marketplace Invoice.

6. Mark the order as shipped when you ship it. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification.

7. Charge an appropriate amount for shipping.

By entering tracking information or delivery confirmation on SME Marketplace, you’re giving us permission to collect and share this data received from your chosen shipping carrier with the buyer.

In the unlikely event, an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided on SME Marketplace. If a buyer does not receive their order, they may file a case against your shop.

But don’t fret, We offer protection to vendors who meet our Seller Protection Program requirements. Read more about Seller Protection here.

Updated May 1th, 2020

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